Terms And Conditions
AAA Northampton County and AAA Schuylkill County Terms and Conditions
The following Terms and Conditions describe the membership benefits and services provided by AAA Northampton County and are not necessarily the same as those offered by other AAA clubs. Members are not required to pay additionally for services their membership entitles them to. Membership benefits, terms and conditions are subject to change without notice. AAA Premier, Plus and RV coverage has a 10 day waiting period for benefits to take effect from the date of payment. Basic level roadside service available, road service requested within first 24 hours of payment will be charged a $50 same day fee. Please note that all members are allowed up to FOUR service calls. The club reserves the right in its sole discretion not to grant membership to, or to refuse to renew the membership of, any individual.
Summary of Membership Benefits
AAA Basic
Battery Boost/Battery Service - Only AAA Battery Service comes to your home, office, or other preferred locations. When your battery runs down and your car won’t start AAA will come to your aid. We’ll give your battery a boost and attempt to start your car. We can test, assess, and if necessary install a new AAA battery.
Free Towing - When your eligible vehicle cannot be started or safely driven, it will be towed to the ERS facility rendering service or up to 5 miles to the destination of your choice from point of disablement.
Emergency - Fuel - Ensures delivery of sufficient fuel to enable you to get to the nearest service station. Member pays prevailing pump prices.
Extrication//Winching Service - Provides one service vehicle and one driver from normally travelled routes.
Lockout/Locksmith Services - If your keys are locked inside the vehicle, service will be sent to gain entrance. If the key that operates your vehicle is lost, broken or the service provider cannot gain entrance to your vehicle, locksmith service is up to $50.00 or reimbursement for commercial locksmith service up to $50.00 will be provided. In cases where the vehicle cannot be made operable, towing services will be provided in accordance with AAA Northampton County’s towing provision.
Not a substitute for proper key fob battery maintenance.
AAA Plus - Offers all the benefits of Basic and makes your membership more valuable including:
Extended Towing - Up to 100 miles to the destination of your choice from the point of disablement.
Emergency Fuel - At no additional cost, a sufficient supply of fuel will be delivered to enable you to reach the nearest service station.
Lockout/Locksmith Services - If your keys are locked inside the vehicle, service will be sent to gain entrance. If the key that operates or provides access to the passenger compartment of the vehicle is lost, broken or the service provider cannot gain entrance to your vehicle, locksmith service up to $100.00 or reimbursement for commercial locksmith service up to $100.00 will be provided. In cases where the vehicle cannot be made operable, towing services will be provided in accordance with AAA Northampton County’s towing provision.
Not a substitute for proper key fob battery maintenance
Extrication/Winching Service - A second service vehicle and a second driver up to 1 hour, if necessary, will be provided at no extra charge from normally travelled routes.
Passport Photos - One free set (per member per year).
AAA Plus/RV* - AAA Plus RV includes all of the benefits of AAA Basic and AAA Plus AND it extends Emergency Road Service coverage to other vehicles (beyond a car) such at motorhomes, travel trailers, 5th wheeled travel trailers, campers, pick-up trucks with camper and motorcylces. Service request is limited to $500 per occurrence and $1,000 per household annually. The limitation does not apply to lockout, battery, fuel delivery, locksmith or other services for RVs and motorcycles.
AAA Premier* - Offers all the benefits of Basic and Plus. With this elite membership plan you now have access to a variety of enhanced services and benefits including:
Extended Towing - Up to 200 miles from point of disablement, as one of the four allowable service calls per membership year.**
Complimentary One-Day Car Rental - AAA will reimburse for a one day car rental (up to full size vehicle) per household at no expense to the member when the member’s car is inoperable in conjunction with a non-collision covered towing event.**
24-hour global travel and emergency assistance while traveling 100 miles or more from your primary residence.
Worldwide 24-hour concierge assistance while on a leisure trip almost anywhere in the world.
Fee-waived Hertz #1 Club Gold Membership — Hertz offers a one year free membership in its renter frequency program. Receive the convenience of never repeating required personal information and rental preferences at the time of reservation and by-pass the rental counter when you arrive at your destination.
Additional Travel/Travel Store Discounts - Receive a 50% discount on service fees charged to purchase rail or air tickets, and every time you shop at our travel store you will receive an extra 10% discount on top of the standard AAA members discount.
Trip Interruption and Vehicle Return benefits*** - Services provide members greater peace of mind when trips are delayed due to vehicle disablement due to mechanical breakdown, accident, covered illness, injury, death, natural disaster or severe weather condition. Members can be reimbursed up to $1,500 for covered, out of pocket expenses, and up to $500 reimbursement for the cost of transporting your motor vehicle to your primary residence due to unexpected injury or covered illness.
*Must already be a Plus member to add RV and/or Premier coverage. ** One per household per membership year.
***Insurance coverage is underwritten by BCS Insurance Company under a Form No. Policy 53.203 (0015). Allianz Global Assistance is the licensed producer and administrator for this plan. For full description of the terms, conditions, and exclusions, please visit your aaa.com and select Terms & Conditions Under MEMBERSHIP LEVELS AND BENEFITS.
For a complete list of terms and conditions of Premier Benefits, please visit aaa.com and select Terms & Conditions under Membership Levels and Benefits.
Length of Membership
Your AAA membership is effective for a period of 12 months as indicated on your membership card. Benefits will be provided once payment has been received and processed. Membership renewals are billed annually. To remain a member in good standing, be sure to pay your membership dues before your current year expires. Members who renew after their current year expires but within 30 days past their membership expiration will be allowed to retain their current membership number, expiration date and “years of service”. Members who renew after 30 days past expiration, or members who request a new expiration date will be required to rejoin as a new member and are subject to the $15 “new member” enrollment fee.
Emergency Road Service
You must present a valid AAA membership card and valid photo ID (Driver's License) to receive service. It is also required that a member be with the disabled vehicle to receive Emergency Road Service. When feasible, the Club will accommodate members in extenuating circumstances. AAA membership covers the member, not the vehicle; therefore, service is not available to non-members when driving a member's car. ERS is not a substitute for proper vehicle maintenance. Primary and Associate members are entitled to four emergency road service calls during a membership year (please note that AAA Plus, Plus RV and Premier members do not receive an increase in the number of allowed service calls). Any member exceeding the maximum number of road service calls in a membership year will be sent service, but will be required to pay a commercial rate for the service. ERS is provided by official club fleet technicians or AAA affiliated service facilities who are paid by the Club.
How to obtain Emergency Road Service
If the vehicle you are in is disabled inside Northampton County, please call our office at 610-258-2808, go to AAA.com and click on the Roadside online link or download the AAA App to your Smartphone and click on the Request Roadside Assistance.
If the disablement occurs anywhere else in the U.S. or Canada, call 1-800-AAA-HELP (222-4357).
When calling for ERS please be prepared to provide the following information:
Full 16 digit membership number
Membership card (only physical card or digital card through the AAA app will be accepted as verification)
Year, make, model and color of your vehicle
Location and telephone number where you can be reached (All calls are recorded and monitored for quality assurance)
Member must be present at time of disablement with valid photo ID
Allowable Service Calls & Towing
Members are allowed FOUR service calls during their membership year. Members calling for service after using four service calls will be informed they will need to pay the service provider. If, upon being informed of this, the member desires to have AAA procure service, the call center will dispatch a provider from the AAA network. The provider will be instructed that service is to be a cash call paid for by the member at the time of service.
Basic membership provides up to five (5) miles of free towing. Should you choose to have your vehicle towed beyond five (5) miles, a per mile charge will apply after the five (5) mile, payable to the driver of the responding facility at the time of service. Outside of Northampton County, you will be provided a minimum five (5) miles of towing to a location of your choice. Over-mileage charges will be assessed at the club’s prevailing rate and paid to the service provider at the time of service. On certain toll roads, such as the Pennsylvania Turnpike, regulations restrict access for road service and/or towing to service facilities under contract with the local toll road authority.
Mechanical First Aid and Tire Service
Any time a AAA Facility responds to your call, they will first attempt minor mechanical adjustments to make your car operable. If their efforts do not get your car started again, or in the case of tire service — you do not have an inflated, spare tire, the towing service will be provided in accordance with the club’s towing provision.
Eligible vehicle service applies to: All four wheeled motor vehicles of the passenger, pleasure or recreational type vans, campers, motor homes and trucks, if those services can be SAFELY delivered. Emergency Road Service will be provided to eligible vehicles that were operational immediately prior to disablement. Dual wheel campers/motor homes are not eligible for all service (unless Plus/Rv coverage is obtained). Dual wheel unloaded pickup trucks are eligible for all services except tire service. Rented passenger vehicles and commercial vehicles are eligible for service with the exception of taxicabs and limousines.
Road/Weather Conditions
During periods of extreme weather or poor road conditions, AAA reserves the right to delay towing or limit towing to the nearest AAA affiliated service facility, or other place of safety. If the vehicle is already in a safe place, AAA reserves the right to dispatch service on a priority system based upon potential danger. Normally, members stranded on the road will be assisted before members whose vehicles are located in a safe place such as a garage, driveway or parking lot. Service will not be rendered to snowbound cars. Digging or towing a car out of a snowbank or rendering service to cars on unplowed streets or driveways is not an Emergency Road Service function. Service will be provided only when driveways, streets or highways are reasonably free of snow in the estimation of the Service Technician. Service Technician will not remove snow. During any weather emergency, preferential service must be given to cars that have become disabled on highways. Emergency service does not provide for installation or removal of snow tires or chains.
Debit/Credit Card Acceptance
If you need emergency automobile services not covered by your Club membership, or if you need emergency repairs to your car, AAA Emergency Road Service facilities throughout the United States will accept your credit card, and/or debit card up to $250. You must present a valid membership card in addition to other standard identification for the club to guarantee your credit card, and/or debit card. The name on the credit card, and/or debit card must match the member's name.
Alternate Services
If you contact your own service facility, you may apply for reimbursement based on the amount the Club would have paid to provide the service. If you have followed the procedure outlined to obtain Emergency Road Service and AAA access is legally restricted (toll roads, limited access highways) the Club will provide reimbursement for covered services at the prevailing commercial rate for the region. Reimbursement for towing from restricted access roads may be limited to the cost of getting the vehicle to the nearest exit. If AAA Northampton County service was available, but not requested, reimbursement will be limited to the amount AAA Northampton County would normally have paid for the covered service. AAA Plus members may receive reimbursement for towing charges up to 100 miles. AAA Premier members may receive reimbursement for towing up to 200 miles; once per household, per membership year. Once the 200 mile tow has been used, all other Premier members on the account are entitled to towing reimbursement up to 100 miles. Please submit reimbursement requests to the Club's Emergency Road Service Department within 60 days of the date of service. Claim forms are available at the AAA Northampton County office, or can be mailed upon request.
A PAID, original itemized receipt including the member's name, vehicle and services rendered must accompany the completed form to be eligible for consideration. Delays in service response are sometimes unavoidable due to high demands for service, weather conditions and heavy traffic.
Alternate service sought due to such delays may not be reimbursable. Reimbursement for services, including services received outside of AAA Northampton County's club territory will only be considered for those membership services which AAA Northampton County provides without charge. Reimbursement will be considered for breakdown service received only in the U.S. and Canada. Certain terms, conditions and exclusions apply and are subject to change without notice. When reimbursement is provided one service call will be deducted from your allowable four (4) service calls per year. Reimbursement considerations should be sent to AAA Northampton County Attn: ERS Reimbursements.
Scope of Service and Liability
Emergency Road Services facilities are selected for their ability to handle service calls; however, we cannot guarantee that these facilities will always have the parts and equipment to make repairs. When your vehicle cannot be made operable upon providing the services listed in this brochure, AAA Northampton County will assist you in finding the nearest open place for repair. If a repair facility cannot be located, AAA Northampton County will assist you in obtaining lodging or alternate transportation. In most cases, Emergency Road Service facilities are independent businesses and are not employees of the American Automobile Association or its affiliates. Responsibility for loss, damage or unsatisfactory workmanship remains with the ERS facility providing the service. These ERS facilities are required to carry insurance. Any alleged liability or property claim must be presented to the AAA affiliate service facility prior to any repairs. The club will assist by mediating in unsolved issues.
In the event that AAA ERS is unavailable, the dispatch center will assist members in obtaining appropriate commercial service for covered services. During severe weather conditions, civil disturbances or national emergencies, AAA reserves the right to temporarily suspend service to members who are in a place of safety.
Limitations and Exclusions (services not provided)
Vehicles not accessible from a regularly traveled and maintained public road or thoroughfare.
Service when street or weather conditions do not allow safe movement, especially on unplowed or non-maintained roads.
Service when the disabled vehicle cannot be safely reached and properly serviced without damage to either the disabled vehicle or to the service vehicle. Loaded vehicles, which may require special equipment or which may cause providing service to be dangerous.
Vehicles modified in ways that inhibit service.
Service to taxicabs or limousines.
Towing or reimbursement for towing of vehicles that are not disabled and/or removed/impounded from private property.
Towing, storage or impound charges for police-directed tows for violation of laws or ordinances.
Locksmith services used for anti-theft devices ("The Club").
Box, flatbed, stake-body trucks or any vehicle equipped with a snow plow.
AAA Plus RV: Service to travel trailers, fifth wheel trailers not equipped with living quarters or horse trailers, except for those with full living quarters with livestock removed.
Utility, cargo and boat trailers.
Fuel beyond that needed to get the disabled vehicle to the nearest open service station or fuel deliveries when the vehicle is located in a gas station parking lot.
Vehicles which are currently located at a place of repair.
Vehicles without a valid registration and insurance coverage.
RV coverage is limited to $500 per occurrence and $1,000 per household annually. The limitation does not apply to lockout, battery, fuel delivery, locksmith or other services for RVs and motorcycles.
Travel Reservations and Services
Accommodations and restaurants rated in the AAA Digital Tour Book guides are rigorously inspected at least once a year and have been found to meet AAA's standards for quality. Some of the Digital TourBook® guide establishments have agreed to offer special AAA member-only rates. If you choose to make your own reservations, you must identify yourself as a AAA member and specifically request the AAA rate when making reservations. Please refer to the AAA Digital TourBook® Guides which cover your travel routes and destinations for more information on available discounts. Reservations can be made on our website at AAA.com, or by calling 610-258-2371.
Automobile Theft-Reward Protection
AAA will pay a $500 ($1,000 for AAA Plus and Premier members) reward for information leading to the arrest and conviction of persons stealing, damaging or vandalizing a vehicle registered in the member's name. All information must be reported to the police and entered on an official police report. The AAA theft-reward sticker gives warning that the Club will pay a $500 reward for Basic members and $1,000 for Plus, Plus RV and Premier members for information leading to the arrest and conviction of anyone stealing a member's automobile. Reward claims must be submitted within 60 days of conviction. Law enforcement officers, the Primary/Associate member(s) and relatives of the household are ineligible to receive the reward.
Notary Service
Free service is available at AAA Northampton County. Certain restrictions apply.
Approved Auto Repair (AAR)
Show your AAA membership card at any Approved Auto Repair facility and receive these benefits:
Written Estimate: A member benefit of 10% off labor up to $75 on repair services at select shops.
Warranty: A Limited 24 months or 24,000 miles, whichever comes first, under normal operating conditions.
Replacement Parts: On request, any replaced parts will be made available, excluding parts to be returned to the manufacturer under warranty or refund policy.
Dispute Resolution: The repair facility will cooperate fully with AAA in the investigation and resolution of any dispute involving the facility and a AAA member, and abide by AAA’s decision.
Maintenance Inspection: The approved facility will perform a maintenance inspection, at no additional charge, when servicing the member’s vehicle. A written recommendation of any needed maintenance or repairs will be given to the member upon request.
Provide vehicle triage within 60 minutes when towed into the facility.
Northampton County AAR/AAB Facilities*
The Brake Shop Auto & Repair
158 S Third St
Easton
610-253-2566
Wrenchtec
20 East Lawn Rd
Nazareth
610-759-7581
Alex’s Tire Center
102 Commerce Way
Stockertown
610-759-8473
T & D Automotive
1400 S 25th St
Easton
610-253-0212
Murante Auto Repair
126 W Beil Ave
Nazareth
610-759-6121
Jeff’s Automotive Service
4110 William Penn Hwy
Easton
610-253-6565
Easton Auto Body***
128 Elm St
Easton
610-252-6502
Wrenchtec #2
3315 Sullivan Trail
Easton
610-759-7581
*Subject to change
**Approved Auto Body
***Approved Auto Repair & Approved Auto Body
Trip Interruption and Vehicle Return***
Coverage applies to the Insured Person and any Covered Traveler during each Eligible Trip within the Policy Territory, up to the limit specified in the Schedule of Benefits, when the Insured Person is either a driver or passenger in the Motor Vehicle or Rental Car used for the Eligible Trip. The company will provide benefits for Trip Interruption due to vehicle disablement due to mechanical breakdown (excluding tire trouble), substantiated by garage or repair facility or rental car company report. Accident or theft of motor vehicle or rental car, substantiated by a police report. Illness, injury, or death of the insured person, covered traveler, or insured person's family member or adult with whom the insured person resides who is not traveling with the insured person, natural disaster or severe weather. For vehicle return benefits are provided in the event of illness or injury of the insured person or covered traveler or driver of the motor vehicle, if other than the insured person or covered traveler. The benefit will provide reimbursement for out-of-pocket expenses incurred by the insured person or covered traveler up to the limit specified in the schedule of benefits for the cost of additional accommodations, meal expenses, and the cost of substitute transportation to continue the eligible trip, the cost of transporting the motor vehicle to the insured person's place of primary residence. The following conditions apply: overnight interruption of the eligible trip is required; if the trip interruption is due to illness or injury of the insured person or covered traveler, a physician must recommend that the person interrupt the eligible trip due to the severity of the person's condition. If the trip interruption is due to illness or injury of the insured person's family or an adult with whom they reside who is not traveling with them, the illness or injury must be life-threatening, require hospitalization, or he or she must require the insured person's care. The insured person or covered traveler must contact the company prior to making arrangements, unless it is not reasonably possible to do so and the motor vehicle must be operable and transportation must be performed by an accredited transportation company. Only expenses incurred in the first ninety-six (96) hours from the initial interruption of the eligible trip are covered.
Exclusions:
Alcohol or substance abuse or use, or conditions or physical complications related thereto
War (whether declared or undeclared), acts of war, military duty, civil disorder or unrest
Participation in a professional or amateur sporting events (including training)
All extreme, high-risk sports including but not limited to: bodily contact sports, skydiving, hang gliding, bungee jumping, parachuting, mountain climbing or any other high altitude activities, caving, heli-skiing, extreme skiing, or any skiing outside marked trails
Scuba diving (unless accompanied by a dive master and not deeper than 130 feet)
Operating or learning to operate any aircraft as a pilot or crew
Nuclear reaction, radiation or radioactive contamination
Epidemic
Pollution or threat of pollutant release
Any unlawful acts committed by the insured person or covered traveler
Any expected or reasonably foreseeable event
The motor vehicle is a rental vehicle or has an original lease term of less than one year
The transportation of the motor vehicle could have been performed by the insured person, a covered traveler or the driver to the motor vehicle if other than the insured person or covered traveler
***Premier Members Only